Shipping & Delivery Policy

Veils & Verses provides the following forms of delivery:

• Paperback Books — delivered to the shipping address provided by the customer.
• E-books — delivered electronically to the email address provided by the customer.
• Published Author Copies — physical copies of books published through our publishing services.
• Author E-copies — digital copies provided to authors after completion of the relevant publication process.

E-books purchased directly from Veils & Verses, including publications such as Veils & Verses and Glooms n Glints, will normally be delivered to the email address provided by the customer within 24 hours of successful payment.

Customers are responsible for providing a valid and accessible email address.

If an e-book has not been received within 24 hours, please contact us through our official WhatsApp or email with your order and payment details.

Paperback books that are already available for purchase and do not require a new printing batch will generally be delivered within 7–8 days after the order has been successfully processed.

This is an estimated delivery period and may vary depending on:

• Customer location
• Courier availability
• Printing or dispatch schedules
• Public holidays
• Weather conditions
• Operational circumstances
• Other logistical factors beyond our reasonable control

Some Veils & Verses publications may be available for pre-order through our official Instagram account before their release.

Pre-ordered books may require a fresh printing batch to be produced before they can be dispatched.

For such pre-orders, customers should generally expect the physical book to reach them within approximately 15–20 days after the book's release, subject to printing, dispatch, and courier timelines.

The applicable expected delivery timeline will be communicated to customers at the time of pre-order.

Authors who publish their books through Veils & Verses may receive an electronic copy and physical copies according to their publishing arrangement.

Author E-copy
The author's e-copy will normally be provided within approximately 7 days after completion of the publication process, provided that the manuscript, required documents, and other publication requirements have been completed.

Physical Author Copy
Physical copies require ISBN processing, publication preparation, printing, and delivery.

Where ISBN processing is required, authors should generally expect a minimum overall timeline of approximately 1 weeks before receiving their physical copy.

The process may involve: ISBN Application → ISBN Approval → Publication Preparation → Printing → Dispatch → Delivery

ISBN processing itself may take approximately 3 days, but this is an estimated timeframe and may vary depending on the relevant authority and the completeness of the required documentation.

The remaining time is required for printing, dispatch, and physical delivery.

Customers are responsible for providing accurate and complete delivery information, including:

• Full Name
• House/Flat/Building Number
• Street/Locality
• City
• State
• PIN Code
• Contact Number

Veils & Verses will not be responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

Delivery timelines provided by Veils & Verses are estimated timelines and not guaranteed delivery dates.

Delays may occur because of:

• Courier delays
• Printing delays
• Public holidays
• Weather or natural events
• Strikes or service interruptions
• Remote delivery locations
• Incorrect delivery information
• Other circumstances beyond our reasonable control

If your order has exceeded the applicable estimated delivery period, please contact us so that we can check its status.

If a paperback arrives damaged or you receive a book different from the one ordered, please contact us within 7 days of delivery.

You may be asked to provide:

• Order details
• Photographs of the package
• Photographs of the book
• Photographs clearly showing the damage or incorrect item

After reviewing the issue, Veils & Verses may provide an appropriate resolution, including a replacement or refund where applicable under our Refund & Cancellation Policy.

Minor variations in colour, printing, paper texture, or appearance resulting from normal printing processes may not be considered defects.

If a package cannot be delivered because of incorrect or incomplete information supplied by the customer, refusal to accept the package, or repeated unavailability of the recipient, the customer may be responsible for any additional delivery or re-dispatch costs.

Where a shipment is returned to Veils & Verses, the customer should contact us to discuss the available options.

Any applicable shipping or delivery charges will be displayed or communicated to the customer before the order is completed.

Shipping charges may vary depending on the delivery location, order size, and shipping method.

If an e-book has been successfully purchased but is not received within the applicable delivery period, please contact us.

We will verify the transaction and, where payment has been successfully received, make reasonable efforts to provide the purchased digital publication.